“Communication is at the heart of who we are as human beings.” (Rimal & Lapinski, 2009, p. 247). Communication is defined in the Australian Oxford Mini Dictionary as the sharing or imparting of information (2010, p. 102). The ability to communicate effectively with patients is important in establishing a therapeutic relationship that will contribute to their care needs, both physically and emotionally (Stein-Parbury, 2009, p. 9). This essay is about the communication skills used by Nurse Gwen during a consultation with Mrs Smith in scenario two.
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